Shipping policy
Last updated: May 6, 2026
At BoundPinneapple, we are committed to delivering your order safely and discreetly.
Processing Time
- Orders are processed within 1–3 business days
- Orders placed on weekends or holidays will be processed the next business day
Shipping Time
Estimated delivery time:
- United States: 3–7 business days
- International: 7–14 business days
Please note: Delivery times may vary depending on your location.
Shipping Costs
- Shipping fees are calculated at checkout
- Free shipping may be offered on selected products or promotions
Discreet Packaging
All orders are shipped in plain, unmarked packaging for your privacy.
Your purchase will not reveal the contents or brand name.
Order Tracking
- Once your order ships, you will receive a tracking number via email
- Please allow up to 24–48 hours for tracking to update
Delays
BoundPinneapple is not responsible for delays caused by:
- Shipping carriers
- Customs processing
- Incorrect shipping addresses
Incorrect Address
If you provide an incorrect address:
- We are not responsible for lost packages
- Orders may not be refunded or replaced
Lost or Stolen Packages
If your package is marked as delivered but not received:
- Please contact the shipping carrier first
- Then contact us for assistance