Refund policy
Last updated: [May 6, 2026]
At BoundPinneapple, we want you to feel confident and satisfied with your purchase. Due to the nature of our products and for hygiene and safety reasons, we have specific return and refund conditions outlined below.
1. Returns Eligibility
Due to the personal nature of our products, we do not accept returns or exchanges for items that have been opened, used, or are not in their original condition.
We only accept returns under the following conditions:
- The item arrived damaged or defective
- The item received is incorrect (not what you ordered)
To be eligible:
- The item must be unused
- The item must be in its original packaging
- You must contact us within 48 hours of delivery
2. Non-Returnable Items
The following items are non-returnable:
- Opened or used products
- Items without original packaging
- Personal care and hygiene products once opened
- Sale or discounted items (unless defective)
3. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
Please email us at [your email address] within 48 hours of receiving your order with:
- Your order number
- Clear photos of the product and packaging
Once approved, we will:
- Send a replacement, OR
- Issue a full refund
4. Refunds
If your refund is approved:
- Refunds will be issued to your original payment method
- Processing time: 5–10 business days
We do not refund:
- Shipping costs (unless the error was on our side)
- Orders with incorrect shipping details provided by the customer
5. Order Cancellations
Orders can be canceled within 12 hours of placing the order.
After this time, the order may already be processed and cannot be canceled.
6. Shipping Issues
BoundPinneapple is not responsible for:
- Delays caused by shipping carriers
- Lost or stolen packages marked as delivered
If you experience delivery issues, please contact the carrier directly or reach out to us for assistance.
7. Contact Us
If you have any questions about returns or refunds, contact us: